Dealer Solutions

866-644-7258  |   Submit a ticket

Support Center

How to restore Avast! false positives

NOTE: YOU MAY NEED TO PERFORM THIS TASK ON ALL MACHINES WITH AVAST INSTALLED

  1. Go to your Main/Server computer (or whichever computer has Avast! Installed).
  2. Find the Avast! Icon in the system try in the bottom right corner of your screen near the time, and double-click on it, or right-click on it and choose the OPEN AVAST USER INTERFACE option
  3. This will bring up the main interface window.  Yours may look different, but look for a button or tab named MAINTENANCE.
  4. Click on Virus Chest, and then find rmk3D2.ocx in the list.  Right-click on the item and hit Restore.
  5. You should now no longer have any issues with the computer you just performed these steps on.  It may, however, happen again on other workstation computers later, so please repeat these steps on other computers as needed.

Contact Us

9d86ef29af74a5f028cdc05d1fcbe7b8@kgisolutions.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete