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How to credit a late fee

  1. Go to Accounts 
  2. Select the account you want to change
  3. In the bottom half of the screen click Account Management 
  4. Click the Credit Account button
  5. A screen like this will appear:

    Type:  Select the type of fee you are crediting.  Most likely it’s “Late Fee”.
    Other:  If the type of fee is not in the drop down list you can create your own.
    Amount:  Put in the dollar amount of the fee credit.
    Description:  This will prefill but you can edit this if you prefer.
    Reason:  This is optional but you can put in the reason for the credit for future reference.
  6. Click OK to apply the fee credit.

NOTE:  If you credit a fee and the Fees column now has a negative number, you credited too much.  You will want to use this same process but use the Add Fee option to add back fees to give you $0 in fees.

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